Terms & Conditions
Forme Wellness Limited trading as Forme
Terms & Conditions
Effective Date: 6th August 2026
These Terms & Conditions apply to all services provided by Forme Wellness Limited (Company No. 17384173), trading as Forme (“Forme”, “we”, “us” or “our”).
By purchasing a membership or class pack, booking or attending a class, using our booking platform or entering our studio, you agree to be bound by these Terms & Conditions.
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1. Memberships
* All memberships are non-refundable, non-transferable and cannot be exchanged for cash or credit.
* Memberships are for individual use only and may not be shared.
* Membership payments are collected automatically via your selected payment method.
* It is your responsibility to ensure your payment details remain valid and up to date.
* Failed or missed payments may result in your membership being suspended until all outstanding payments have been made.
* Forme reserves the right to amend membership prices by providing a minimum of 30 days’ written notice.
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2. Class Packs
* All class packs are non-refundable, non-transferable and cannot be exchanged for cash or credit.
* Class packs become active from the date of purchase.
* All class packs have a strict expiry date.
* Any unused classes remaining after the expiry date will automatically expire and cannot be extended, reinstated or refunded unless required by law.
Current validity periods:
* Single Class – Valid for 1 month
* 5 Class Pack – Valid for 2 months
* 10 Class Pack – Valid for 3 months
* 20 Class Pack – Valid for 4 months
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3. Bookings, Cancellations & No Shows
* All classes must be booked through our booking system.
* Classes must be cancelled at least 12 hours before the scheduled start time.
* Late cancellations and no-shows will result in the class being deducted from your class pack or counted as attended under your membership.
* This policy allows members on the waiting list the opportunity to attend.
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4. Waiting Lists
* If a class is full, members may join the waiting list.
* Should a space become available, you may automatically be added to the class.
* It is your responsibility to remove yourself from the waiting list if you no longer wish to attend.
* Once you have been added to a class, the standard cancellation policy applies.
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5. Studio Timetable
Whilst every effort is made to operate the published timetable, Forme reserves the right to:
* amend class times;
* change instructors;
* add or remove classes;
* alter opening hours; and
* make changes to the timetable at any time.
These changes do not entitle members to refunds or compensation.
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6. Annual Studio Closure
Forme reserves the right to close the studio for up to two weeks during each calendar year for purposes including, but not limited to:
* annual holidays;
* maintenance;
* refurbishment;
* staff training; or
* improvements to the studio.
These planned closures form part of your membership and do not entitle members to refunds, credits, extensions or compensation.
Where possible, reasonable notice will be provided.
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7. Temporary Closures Beyond Our Control
Should the studio be required to close due to events beyond our reasonable control, including but not limited to severe weather, flooding, fire, power outages, government restrictions or other unforeseen circumstances, Forme will endeavour to minimise disruption.
Such closures will not automatically entitle members to refunds, credits or membership extensions, although these may be offered at the sole discretion of Forme.
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8. Health & Medical Information
By attending classes you confirm that:
* you are physically fit to participate in Reformer Pilates;
* you have completed a Health Questionnaire (PAR-Q) honestly and accurately;
* you will notify your instructor of any injury, illness, pregnancy or change in your health before every class; and
* you understand that participation is entirely at your own risk.
Forme reserves the right to refuse participation where we believe it may not be safe for you to exercise.
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9. Pregnancy
Pre and postnatal clients are welcome in suitable classes where appropriate.
You agree to:
* obtain approval from your healthcare professional before exercising;
* inform your instructor of your pregnancy before every class; and
* notify us immediately should your medical circumstances change.
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10. Grip Socks
Grip socks must be worn during every Reformer Pilates class for hygiene and safety reasons.
Members arriving without suitable grip socks may be refused entry.
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11. Late Arrival
To ensure safety and minimise disruption:
* Members arriving more than 5 minutes after the class has started may not be permitted to join.
* The booked class will still be deducted from your class pack or membership.
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12. Membership Freezes
Membership freezes may be granted entirely at the discretion of Forme.
Medical freezes may require supporting medical evidence.
Approved freezes will not be backdated.
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13. Personal Belongings
All personal belongings are brought into the studio at the owner’s risk.
Forme accepts no responsibility for the loss, theft or damage of personal possessions.
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14. Studio Conduct
Our aim is to create a welcoming, respectful and inclusive environment for everyone.
Members are expected to:
* treat instructors and fellow members with kindness and respect;
* follow all instructor guidance;
* respect the studio and equipment;
* keep mobile phones on silent during classes; and
* behave in a considerate manner at all times.
Forme reserves the right to refuse entry, suspend or terminate memberships where behaviour is abusive, threatening, disruptive or unsafe.
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15. Photography & Marketing
Occasionally photographs or videos may be taken within the studio for marketing purposes.
Where members are identifiable, we will always seek permission before using any images.
If you do not wish to appear in photographs or videos, please let a member of the team know.
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16. Liability
Participation in exercise carries an inherent level of risk.
By attending classes, you acknowledge that you participate voluntarily and entirely at your own risk.
Nothing in these Terms & Conditions excludes or limits liability for death or personal injury caused by negligence, fraud or any other liability which cannot legally be excluded under the laws of England and Wales.
Subject to the above, Forme Wellness Limited shall not be liable for any indirect, incidental or consequential loss arising from participation in classes or use of the studio.
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17. Changes to These Terms
Forme Wellness Limited reserves the right to amend these Terms & Conditions at any time.
The most up-to-date version will always be available on our website and booking platform.
Continued use of your membership or attendance at classes after changes have been published constitutes acceptance of the revised Terms & Conditions.
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Contact Details
Forme Wellness Limited
Trading as Forme
Company Registration Number: 17384173
Email: hello@forme-epping.co.uk
Website: https://www.forme-epping.co.uk
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Thank you for choosing Forme.
Our aim is to provide a warm, welcoming and supportive environment where you can move, build strength and enjoy time that is truly for me.